Comments on: For Beginners: Receptionist Tips I

By: Steven

Steven — Wed, 06 Apr 2011 05:13:21 +0000

These tips will be very helpful for beginners who want to perform better at work as receptionists. Good receptionists are courteous, kind enough to assist you and they never fail to smile even when they’re in a bad mood. Thank you for the idea.

By: new condos for sale

new condos for sale — Thu, 20 Jan 2011 09:36:27 +0000

Be courteous. Be respectful. Treat everyone like they are the most important person that has walked into the office that day. This is your job- nobody cares about how you got stuck in traffic this morning, how you ruined your brand new purse, or even how you lost your favorite CD. Leave personal matters at home. (Even if you don’t respect their message or the way they convey it- fake it)

By: jim

jim — Wed, 12 Jan 2011 09:04:42 +0000

Professionalism is of the utmost importance, and receptionists must strive to constantly be on point, looking and sounding professional. In essence, the receptionist represents the company, and any negative behaviors will reflect poorly upon it.

By: chris

chris — Mon, 20 Dec 2010 09:36:48 +0000

Though you’re the one ensuring office visitors get what they need from the experience, don’t feel confined to that role. Any workplace can benefit from an employee willing to assume more responsibility than asked. Fill downtime with projects that can assist your colleagues, and not only will your stock with them rise, but you’ll be sure to continue developing yourself as an asset to your company.

By: robert

robert — Fri, 15 Oct 2010 17:37:32 +0000

Depending on their employer and the size of the office, a Receptionist may be responsible for a variety of other duties. Most Receptionists have a decent knowledge of the various applications in Microsoft Office, in order to type correspondence, update spreadsheets, draw up presentation and possibly, keep track of the inventory. They may sort the incoming mail and post the outgoing mail. They may have to sign for deliveries and send packages out promptly. In smaller offices, they may deliver mail and packages to their recipients. Receptionists may be in charge of the fax machine, receiving and delivering incoming faxes and sending outgoing ones for people in the office.

By: ANGELA

ANGELA — Wed, 25 Aug 2010 12:43:06 +0000

HI THIS IS ANGELA CALLING FROM A COMPANY CALLED BEZMEGA MOTORS
I AM THE RECEPTIONNEST HERE. I JUST STARTED OVER HERE. CAN YOU PLEASE GIVE ME MORE TIPS IS TO HOW TO ANSWER THE PHONE MORE PROFESHINLY PLEASE

By: Group traveller

Group traveller — Thu, 12 Aug 2010 17:30:43 +0000

As an administrative support, we should behave properly and have good etiquette because we represent our boss to their clients. What the clients say about us will reflect to our boss’ reputation. It transcends even to how we answer phone calls. Thanks for this very useful phone etiquette information.

By: new homes in sandpoint

new homes in sandpoint — Thu, 05 Aug 2010 18:50:56 +0000

Receptionist will at least answer the call with a cheerful voice because definitely no one wanted to call with a voice that answered with irritating voice. They should be aware of this. And just say thank you after the call is something that clients wanted to hear.

By: danna@new homes for sale

danna@new homes for sale — Tue, 03 Aug 2010 16:11:45 +0000

By: janicek

janicek — Thu, 15 Jul 2010 22:26:10 +0000

There are good researches for phone and office etiquettes. the point taken is available and very useful.

By: Tamarac Urgent Care

Tamarac Urgent Care — Tue, 29 Jun 2010 22:29:44 +0000

I agree with the scirpt theory to some degree, but if not executed well, it sounds robotic and unatural and a big turn off to the customer.

By: Saras Carmel Indiana Homes for Sale

Saras Carmel Indiana Homes for Sale — Fri, 18 Jun 2010 15:56:00 +0000

Asking permisson to put someone onhold is so much more polite than a “please hold.” People don’t want to feel as if they are just another caller. Making each one fell individual is key. I always try to end a conversaton with “Thank you (insert callers name).

By: Group Insurance | Gorr Financial

Group Insurance | Gorr Financial — Thu, 10 Jun 2010 23:43:32 +0000

thanks for this! theres a great book out there called “dont take the last donut” – it’s a really good book, sort of on this same level, about business ettiquette.

By: Jodith

Jodith — Wed, 09 Jun 2010 18:14:03 +0000

While these tips aren’t for telephone canvassers, you are right that scripts can be helpful in answering frequently asked questions. Every receptionist should have a desk manual with a list of frequently asked questions and their answers. They help you provide information quickly when you’re inundated and your brain freezes, and they are invaluable to anyone manning the desk in your absence.

By: aami

aami — Mon, 07 Jun 2010 23:49:46 +0000

I would thoroughly recommend the use of phone scripts. I’ve seen many new to telephone canvassing just lose their way and babble themselves downward.