10 Things To Do When the Computer Is Down

By | Dec 30, 2009

Don’t you hate it when the computer or network is down?  You feel like you can’t do anything, we’re so attuned to doing everything electronically these days.  After you call the tech folks, what do you do then? We had a network outage last week, and I had to look around for a few minutes […]

Year End Retrospective

By | Dec 28, 2009

The end of the year is upon us once again.  I hope everyone had a wonderful holiday.  We had a nice, quiet holiday at home with the dogs and cats. As the sun returns and we look forward to a new year, it’s nice to look back at the year just past.  It was a […]

What the Heck Has Happened to Customer Service

By | Dec 21, 2009

I often talk about Customer Service here on Administrative Arts, because I consider it to be such an important aspect of your job, regardless of your job description.  Well, this morning, I was caught in my own personal customer service brouhaha, and I thought I would share it with all of you to illustrate some […]

Weekly Links Round-up – 12-18-2009

By | Dec 18, 2009

Here it is, the list of links I’ve shared this week on Twitter. 7 Effective Approaches for Handling The Office Criticizer without Using the Fire Extinguisher – some great tips for dealing with the hypercritical coworker. 50 Ways to Show You Care Without Spending a Dime – really sweet suggestions for making your feelings felt […]

“You’re over your limit”

By | Dec 16, 2009

No, no, not your credit card.  You’re e-mail account! We’ve all gotten the dreaded “You’re Over Your Limit” messages in our e-mail.  There’s no better way to ruin a good day than to realize you must suddenly drastically reduce the size of your e-mail (or worse yet, your boss’s).  You really only have two choices: […]

How to Sabotage a Great Job

By | Dec 14, 2009

You like your job.  You have a good boss, and you’re really good at what you do.  Think you can’t or won’t be fired?  Think again. It doesn’t matter how good you are at your job, certain behaviors can and will get you fired.  And all of these scenarios are things you bring on yourself. […]

Weekly Links Roundup 12-11-2009

By | Dec 11, 2009

Time for another edition of our Weekly Links Roundup.  These are the links I’ve shared on Twitter for the week ending December 11, 2009. Be Careful with Voicemails 5 Laws That Protect You During Layoffs Being Thoughtful Just Got Easier: Jack Cards is All You Need Executive Perspective of the Executive Role – This is […]

10 Tips for Setting Up a Mailing List

By | Dec 9, 2009

In my last post, I talked about the Pitfalls of Addressing Mail.  Today I’d like to talk about actually creating your mailing list.  I have created and maintained many mailing lists over the years, and have learned from my many mistakes how to avoid some of the problems you run across when you create a […]

Administrative Arts Reader Survey

By | Dec 7, 2009

Good morning, everyone.  I hope you’re all having a great Monday. In just 2 months, we’ll be coming up on the 2nd anniversary of Administrative Arts.  I’d like to take this time to get to know a bit more about my readers and how I can continue to help you in your jobs.  I’ve created […]

The Pitfalls of Addressing Mail

By | Dec 7, 2009

Once upon a time, addressing mail was simple.  If you weren’t sure of the proper way to address people, you picked up your handy-dandy etiquette book, and it told you everything you needed to know.  And 20 or 30 years ago, whatever it said would have been right. NOT ANYMORE! Let’s face it, times have […]

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