Ask the Admin: Greeting clients

By | Feb 20, 2015

We have a question today about greeting clients.

Good morning Ma,

I am going for an interview for the post of a hotel  Receptionist  Pls i would like to know more on how to greet a customer when they walk in. Thanks

How you greet clients is extremely important. Let’s face it, you are one of the first faces a client sees.  One of the first voices a client hears. The first thing to remember is that many companies will have a standard greeting they want everyone to use. If not, any basic friendly greeting will be appropriate, such as,  “Good morning (afternoon,  evening). Welcome to Grand Hotel.  How may I help you?”

It’s more than just the words

Asian Receptionist SmilingMore important than your actual words is your appearance and tone of voice. An old axiom says that a client sees you before they hear you. You should always be neat with clothes straight and hair styled professionally (which applies to men as well as women). That goes without saying. But your facial expression should be just as professional and appealing as your dress. A pleasant smile can transform any expression,  making it warmer and more welcoming.  The key is to try to keep a smile on your face all the time. Let’s face it, clients can just seem to appear out of nowhere sometimes. You should always work under the theory that you are being watched all the time. You don’t have to paste a huge grin on your face. Just a simple smile is good.

Let your smile warm your voice

Smiling doesn’t just warm your appearance.  It warms your voice as well.  Try it. Say a phrase,  then say it again while smiling. You can hear the difference. Imagine this. You’ve been on a long flight,  the airline lost your luggage,  you couldn’t find a taxi in the pouring rain. You’re cold, tired, hungry and frustrated. Would you rather be greeted with grim professionalism or with a warm smile? So remember, the words are fairly simple. It’s the smile that will seal the deal and have clients returning again and again.

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2 Comments so far
  1. Margie Jimenez (1 comments) March 13, 2015 1:55 pm

    Hello, do you have anyting in your archives referencing co-workers who chime in on other co-workers conversations? If so, please share. Thank you.

  2. Jodith (189 comments) May 12, 2015 8:56 am

    Hi, Margie. I don’t think I have such a post. If you could tell me a bit more about what you are looking for, I can certainly put together a new post on the topic.

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