For Beginners: Keyboarding

By | Apr 12, 2015

I will be writing some posts especially for beginners in the clerical field. Helpful tips and what to learn to progress in an administrative career. These will be posted to the category For Beginners and will include For Beginners in the title. For those just starting out in the clerical field, I cannot stress enough […]

Maintaining Your Office Supply Cabinet

By | Jun 11, 2010

Most of the time when we take a new administrative assistant or executive assistant position, part of our job duties is to order and maintain office supplies.  Often, there is an already existing office supply cabinet, and we simply take note of what is currently used and reorder as necessary. If you have to set […]

Setting Up A Filing System Part 5: More on Naming Computer Files

By | Apr 29, 2010

I talked about naming computer files in Part 4 of Setting Up a Filing System, but I mostly talked about Windows file naming conventions.  In comments, Layne made another suggestion: I would like to suggest in your series on “How To” set up a filing system electronically if you would include a write up on […]

Screening Sales Calls

By | Apr 26, 2010

Part of the executive or administrative assistant’s job is to screen incoming calls. The hardest ones to screen, sometimes are sales calls.

Ask the Admin: Advice on Calendar and Travel

By | Apr 9, 2010

Ask the Admin: Where to learn travel arrangements and calendaring.

What the Heck Has Happened to Customer Service

By | Dec 21, 2009

I often talk about Customer Service here on Administrative Arts, because I consider it to be such an important aspect of your job, regardless of your job description.  Well, this morning, I was caught in my own personal customer service brouhaha, and I thought I would share it with all of you to illustrate some […]

Dealing With Difficult Customers: The Basics

By | Aug 28, 2009

photo credit: Zach Klein The dreaded difficult customer, you know them as soon as they walk in the door.  It’s in their stance, the look on their face, their tone of voice and general body language.  The arrival of a difficult customer, though, does not have to spoil your whole day.  There are ways to […]

Grammar Tip: Easier vs Easily

By | Aug 26, 2009

photo credit: quinn.anya Proofreading is an essential skill for all administrative support personnel.  In addition to spelling and typos, you also need to be looking for proper word usage.  In a previous post, I talked about confusing the words Prospective and Perspective.  Today I have another pair of words that I often find misused. Easier […]

10 Things To Do When You Have Nothing To Do

By | Jan 19, 2009

photo credit: sunshinecity One piece of advice that I give to every up-and-coming administrative assistant is this: NEVER SIT IDLE!  If you have nothing to do, then go out and find something to do.  Occasionally, though, you do find yourself temporarily at loose ends, so here’s a list of 10 things to do when you […]

Create a Desk Reference Manual

By | Jan 19, 2009

photo credit: Dan4th What happens if a sudden emergency occurs and you have to be off work for a week or more?  Could a temp walk into your office and be able to easily handle things while you’re gone?  She can if you’ve created a Desk Reference Manual with procedures on how to handle your […]

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