Most of the time when we take a new administrative assistant or executive assistant position, part of our job duties is to order and maintain office supplies. Often, there is an already existing office supply cabinet, and we simply take note of what is currently used and reorder as necessary. If you have to set [...]
I talked about naming computer files in Part 4 of Setting Up a Filing System, but I mostly talked about Windows file naming conventions. In comments, Layne made another suggestion: I would like to suggest in your series on “How To” set up a filing system electronically if you would include a write up on [...]
Part of the executive or administrative assistant’s job is to screen incoming calls. The hardest ones to screen, sometimes are sales calls.
Ask the Admin: Where to learn travel arrangements and calendaring.
I often talk about Customer Service here on Administrative Arts, because I consider it to be such an important aspect of your job, regardless of your job description. Well, this morning, I was caught in my own personal customer service brouhaha, and I thought I would share it with all of you to illustrate some [...]
photo credit: Zach Klein The dreaded difficult customer, you know them as soon as they walk in the door. It’s in their stance, the look on their face, their tone of voice and general body language. The arrival of a difficult customer, though, does not have to spoil your whole day. There are ways to [...]
photo credit: quinn.anya Proofreading is an essential skill for all administrative support personnel. In addition to spelling and typos, you also need to be looking for proper word usage. In a previous post, I talked about confusing the words Prospective and Perspective. Today I have another pair of words that I often find misused. Easier [...]
photo credit: sunshinecity One piece of advice that I give to every up-and-coming administrative assistant is this: NEVER SIT IDLE! If you have nothing to do, then go out and find something to do. Occasionally, though, you do find yourself temporarily at loose ends, so here’s a list of 10 things to do when you [...]
photo credit: Dan4th What happens if a sudden emergency occurs and you have to be off work for a week or more? Could a temp walk into your office and be able to easily handle things while you’re gone? She can if you’ve created a Desk Reference Manual with procedures on how to handle your [...]
As the holidays wind down, New Year’s Day looms, and with it the spectre of New Year’s Resolutions. While most people look at these resolutions in a personal sense, like losing weight, exercising more, or being more assertive, I’ve found it beneficial to apply the idea of New Year’s Resolutions to work as well. We [...]