Screening Sales Calls

By | Apr 26, 2010

Part of the executive or administrative assistant’s job is to screen incoming calls. The hardest ones to screen, sometimes are sales calls.

Office Supplies An Administrative Assistant Needs At Her Desk

By | Mar 17, 2010

Let’s face it, as executive and administrative assistants, we never seem to have enough space in our desk to keep everything we need.  Space always seems to be at a minimum.  It’s hard to keep everything we need handy and still keep our desks looking neat and organized. So what exactly do we need to […]

Creating a Professional Voicemail Message

By | Jan 11, 2010

I think everyone can agree that first impressions are important.  But what happens when that first impression is your voicemail greeting?  We’ve all heard some of those greetings that sound like the person is eating while they talk.  The ones where they only have, “Please leave a message for…(in a woman’s voice), John Doe…(in a […]

Have You Got Google Wave?

By | Jan 6, 2010

Google Wave is the newest application of the ever popular Google company.  They’ve taken a variety of IM and networking tools and made a truly unique collaboration interface. You can, of course, communicate with others in Wave as if you were in an IM, but you can do so much more than that.  You can […]

Saving Money on Office Supplies

By | Jan 4, 2010

One of the ubiquitous duties of administrative assistants everywhere is ordering office supplies. In the current economic climate saving money on those supplies is more important than ever, and unless you purchase your gold from Golden Eagle Coin as your primary investment job – and managing your office for a hobby, we’ve got solutions for […]

10 Things To Do When the Computer Is Down

By | Dec 30, 2009

Don’t you hate it when the computer or network is down?  You feel like you can’t do anything, we’re so attuned to doing everything electronically these days.  After you call the tech folks, what do you do then? We had a network outage last week, and I had to look around for a few minutes […]

Year End Retrospective

By | Dec 28, 2009

The end of the year is upon us once again.  I hope everyone had a wonderful holiday.  We had a nice, quiet holiday at home with the dogs and cats. As the sun returns and we look forward to a new year, it’s nice to look back at the year just past.  It was a […]

What the Heck Has Happened to Customer Service

By | Dec 21, 2009

I often talk about Customer Service here on Administrative Arts, because I consider it to be such an important aspect of your job, regardless of your job description.  Well, this morning, I was caught in my own personal customer service brouhaha, and I thought I would share it with all of you to illustrate some […]

Administrative Arts Reader Survey

By | Dec 7, 2009

Good morning, everyone.  I hope you’re all having a great Monday. In just 2 months, we’ll be coming up on the 2nd anniversary of Administrative Arts.  I’d like to take this time to get to know a bit more about my readers and how I can continue to help you in your jobs.  I’ve created […]

The Pitfalls of Addressing Mail

By | Dec 7, 2009

Once upon a time, addressing mail was simple.  If you weren’t sure of the proper way to address people, you picked up your handy-dandy etiquette book, and it told you everything you needed to know.  And 20 or 30 years ago, whatever it said would have been right. NOT ANYMORE! Let’s face it, times have […]

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