Ask the Admin: How Secure is Gmail?
I had a question this week about the security of Gmail, the very popular on-line e-mail service from Google. Please let me know, how safe the confidential documents keeping in mails….????? I would be much much thankful to you if u kindly provide me some details on it….As i would like to share with you that, [...]
The Yearly Dilemma: Holiday Parties That Don’t Discriminate
Yes, that dreaded season is approaching again. It’s time to plan another holiday party that doesn’t discriminate against anyone’s religion. You Can’t Please Everyone It never fails. You spend hours and hours planning a fun and festive holiday party for your office, trying your best to keep religion out of the mix. But sure as [...]
Ask the Admin: Dealing With a Difficult Boss
Today we have another question from a reader: how do you handle a difficult boss? Here’s the e-mail I received: How do you deal with a boss who’s not only moody, but crazy? I swear she must be bi-polar. She will fly off the handle at the smallest thing – and everything in the world [...]
Screening Calls: How to Make Your Boss More Productive
For any administrative or executive assistant, you have one basic goal, making your boss more efficient and productive. That’s it. Everything you do during your workday should have this one basic goal behind it. One primary way to save your boss time and help her be more efficient is to properly screen calls. Now, when [...]
And We Have Our Winners!
Sorry for the late conclusion to the contest, folks. I had some technical difficulties this last month. But better late than never, I always say. And the winners are (insert drum roll here): Jenlei Brewer wins the $20 Starbucks Gift Card. Laura Horton wins the $10 Starbucks Gift Card. Both winners will receive an e-mail [...]
10 Tips for Effective Meeting Minutes
photo credit: Symic A common job duty of administrative and executive assistants is to be able to take effective meeting minutes. Whether you are taking minutes at a team meeting or a meeting of the Board of Directors, the skills are pretty much the same. Here are 10 tips for taking effective meeting minutes. Always [...]
Handling Conflicting Priorities
NOTE: Don’t forget to enter my contest to win a Starbuck’s Gift Card. photo credit: graymalkn Do you ever feel like you’re caught in a game of tug-o-war….and you’re the rope? These days, supporting multiple managers is the norm more than the exception, and it isn’t uncommon to receive conflicting priorities from the various managers [...]
Hourly vs Saleried: Are You Losing Money?
photo credit: Tracy O If you are improperly classified as a salaried employee, you could be losing a lot of money. In big corporations, whether you’re an hourly or salaried employee is usually a decided by HR in order to comply with labor laws. However, many small businesses don’t have an HR employee, much less [...]
Dealing With Difficult Customers: The Basics
photo credit: Zach Klein The dreaded difficult customer, you know them as soon as they walk in the door. It’s in their stance, the look on their face, their tone of voice and general body language. The arrival of a difficult customer, though, does not have to spoil your whole day. There are ways to [...]
Grammar Tip: Easier vs Easily
photo credit: quinn.anya Proofreading is an essential skill for all administrative support personnel. In addition to spelling and typos, you also need to be looking for proper word usage. In a previous post, I talked about confusing the words Prospective and Perspective. Today I have another pair of words that I often find misused. Easier [...]
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